TERMS & CONDITIONS
SUPERPARK EGYPT OPERATING COMPANY:
Mall of Arabia , Mehwar 26th July, 6th of October city,
Juhaynah square, Cairo 11511 Egypt
CONDITIONS OF SALE
The following conditions of sale (“Conditions of Sale”) will apply to and bind the purchaser of, or any participant of, any SUPERPARK EGYPT product, activity, service or facility described on the Website.
NOTICE TO USER: PLEASE READ THESE CONDITIONS OF SALE CAREFULLY BEFORE SELECTING OR PROCEEDING WITH YOUR PURCHASE.
BY PROCEEDING WITH YOUR PURCHASE, USING ANY OF THE SERVICES AND/OR FACILITIES OR PARTIPATING IN ANY ACTIVITIES AT SUPERPARK EGYPT PREMISES, YOU ACKNOWLEDGE THAT YOU HAVE READ, AND UNDERSTAND AND AGREE TO BE BOUND BY, THESE CONDITIONS OF SALE.
YOU CONFIRM THAT YOU ARE AT LEAST 18 YEARS OF AGE.
IF YOU ARE MAKING A PURCHASE ON BEHALF OF ANOTHER PERSON, YOU AGREE THAT YOU ARE DULY AUTHORIZED AS THEIR AGENT (EACH, A “PARTICIPANT”) AND THAT EACH PARTICIPANT AGREES TO BE BOUND BY THESE CONDITIONS OF SALE.
IF YOU ARE MAKING A PURCHASE ON BEHALF OF A PARTICIPANT UNDER THE AGE OF 18 (“MINOR”), YOU AGREE THAT YOU ARE MAKING THE PURCHASE WITH FULL AUTHORITY AS, OR AS AGENT ON BEHALF OF, THE PARENT OR LEGAL GUARDIAN OF THE MINOR, AND AGREE TO BE BOUND BY THESE CONDITIONS OF SALE ON BEHALF OF THE MINOR, OR HIS/HER PARENT OR LEGAL GUARDIAN (AS THE CASE MAY BE).
Any person accompanying a participant is also deemed to be a participant and shall be bound by these Conditions of Sale.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.
Egypt is our country of domicile and governing law is the local law.
IMPORTANT NOTICE – PLEASE READ – THESE CONDITIONS OF SALE AFFECT YOUR LEGAL RIGHTS
EXCLUSION OF SUPERPARK EGYPT LIABILITY – WAIVER OF RIGHTS – YOUR ASSUMPTION OF RISK – INDEMNITY
SUPERPARK EGYPT, as the supplier of recreational services and facilities, sells all tickets and supplies all recreational services and facilities at its premises (“SUPERPARK EGYPT Venue”) to the participant, including but not limited to sporting and recreational activities on the SUPERPARK EGYPT Venue location in EGYPT ( “MALL OF ARABIA”), the use, rental or maintenance of any item or equipment on, and the use of, any SUPERPARK EGYPT Facilities and any activities whatsoever (including but not limited to any training classes, instructions and/or courses) (collectively, “SUPERPARK EGYPT Activities”) on the SUPERPARK EGYPT, subject to the following conditions in these Conditions of Sale:
1.1. RISK WARNING: The participant acknowledges and understands that the SUPERPARK EGYPT Activities are potentially dangerous with many inherent risks and hazards and that certain risks cannot be eliminated without jeopardizing the essential qualities of the SUPERPARK EGYPT Activities and the use of the SUPERPARK EGYPT Facilities. Any participation in the SUPERPARK EGYPT Activities, use or misuse of the SUPERPARK EGYPT Facilities and/or the SUPERPARK EGYPT VENUE involves a significant risk to participants. Such risks could include, but are not limited to, cuts and bruises, falls, broken bones, injuries to wrists, arms, legs, ankles, backs, heads and necks, injuries from flips or contact with other participants, spinal injuries, concussions, heart attack, heat exhaustion, other serious injuries, permanent disability and/or even death. The participant agrees to participate in the SUPERPARK EGYPT Activities, and/or use the SUPERPARK EGYPT Facilities and the SUPERPARK EGYPT Venue at his/her own risk, and assumes and accepts all such risks in relation thereto.
1.2. WAIVER, RELEASE AND DISCHARGE: To the fullest extent permitted by law, SUPERPARK EGYPT., its employees, directors and agents, and all other persons or entities acting in a capacity on behalf thereof (collectively, “SUPERPARK EGYPT”) shall not be liable to any participant, and the participant hereby waives any and all claims, suits, demands arising out of, and the right to sue SUPERPARK EGYPT for and releases and discharges SUPERPARK EGYPT from, any liability for any personal injury or death in any way whatsoever caused by or relating to the participant’s participation in such activities howsoever caused, save and to the extent found to be directly caused by SUPERPARK EGYPT negligence.
To the fullest extent permitted by law, the participant agrees to waive, and release and discharges SUPERPARK EGYPT from, any and all claims, suits or demands arising from any property damage or other loss against SUPERPARK EGYPT, including but not limited to any and all negligence, negligent supervision and/or negligent instruction, faulty equipment, or the activities of others.
1.3. INDEMNITY: To the fullest extent permitted by law, the participant agrees to indemnify, defend and hold harmless SUPERPARK EGYPT against all and any losses, claims, proceedings, damages, liabilities (whether joint or several), costs and expenses (including reasonable legal fees), whether (i) as a result of the participant’s own negligence, omission, act, conduct or behavior otherwise whilst participating in the SUPERPARK EGYPT Activities, using the SUPERPARK EGYPT Facilities, or being otherwise on the SUPERPARK EGYPT Venue, and/or (ii) arising in connection with or as a result of the participant making a claim against SUPERPARK EGYPT despite any waiver, release and discharge the Participant may have given (whether under these Conditions of Sale, the Waiver and Consent or otherwise).
1.4. Participants must use the SUPERPARK EGYPT Facilities in a responsible manner, and with respect for their own safety and the safety of others. Participants may be liable to other individuals for their injuries, if such injuries arise from irresponsible, deliberate or reckless behaviour. Participants must pay for any damage caused to any part of the SUPERPARK EGYPT Facilities as a result of irresponsible, deliberate or reckless behaviour.
1.5. The Participant agrees to pay the cost of and authorizes SUPERPARK EGYPT to take all steps it considers reasonably necessary to protect his/her welfare in the event of personal injury, including the administration of any emergency medical treatment and ambulance transportation.
1.6. MINORS: Minors must be able to walk unaided to use the SUPERPARK EGYPT Facilities and must be supervised at all times by a responsible adult. Where a participant is responsible for a minor (whether as legal guardian or otherwise), the participant agrees to be bound by these Conditions of Sale on the minor’s behalf. The participant takes responsibility for the minor’s safety and must directly supervise them at all times.
The Participant agrees to explain the risks outlined herein to the minor(s) he/she is accompanying and/or booking or purchasing a ticket for, and agrees to the acceptance and assumption of risks herein stated on their behalf.
1.7. MEDICAL CONDITIONS: Participants must be in good health and physical condition and free from any medical conditions which may affect or preclude them from safely participating in any activities. For safety reasons, pregnant women, customers with pre-existing health issues, who are over 120 kg in weight, or wearing casts are not permitted on the SUPERPARK EGYPT Facilities. If in doubt, please seek medical advice.
1.8. All tickets remain the property of SUPERPARK EGYPT and cannot be transferred or resold. They are valid only for the date shown and are void if tampered with.
1.9. The Participants must comply with all signs, notices, directions, instructions or requests of SUPERPARK EGYPT and SUPERPARK EGYPT reserves the right (in its absolute discretion) to suspend or cancel any participant’s access to any SUPERPARK EGYPT Activities and/or any SUPERPARK EGYPT Facilities, without refund or compensation, for non-compliance with these Conditions of Sale, signs, notices, directions, instructions or requests, or for any unsafe, reckless or careless conduct, to ensure the safety, security or order at the SUPERPARK EGYPT Venue, or if SUPERPARK EGYPT considers that the circumstances so require.
1.10. Participants must look after their own belongings at the SUPERPARK EGYPT venue. Items such as phones and cameras may get damaged if they are used during the SUPERPARK EGYPT Activities, and SUPERPARK EGYPT shall not be liable for any loss or damage to any Participant’s property (howsoever caused) in the course of engaging in any SUPERPARK EGYPT Activities.
1.11. If you purchased a ticket on behalf of another person, you and the other person both agree that you make such purchase as the authorized agent of that other person so that he/she will be bound by these Conditions of Sale.
1.12. IMAGES, PERSONAL INFORMATION AND PRIVACY POLICY: The Participant acknowledges that SUPERPARK EGYPT may operate closed circuit television or cameras on the SUPERPARK EGYPT – SUPERPARK EGYPT Venue and you hereby consent to images and videos being taken for security of you and/or your accompanied minors. Such images and videos will be the exclusive property of SUPERPARK EGYPT and you hereby consent to such collection, use and disclosure of such personal information by SUPERPARK EGYPT for security and review purposes, including occasions where necessary, requires the images and videos to be handed to authorities for further investigations. For further information, please see our Privacy Policy.
The Participant acknowledges and understands that other individuals in the SUPERPARK EGYPT Venue may use or operate videography and/or photography devices (such as camera phones, cameras and video cameras), and agrees that SUPERPARK EGYPT has no control over, and is not responsible or liable for, any images which may be captured by such devices, and how such images may be used, processed or disclosed.
SUPERPARK EGYPT may collect, use and/or disclose of any personal information provided by Participants in accordance with our Privacy Policy (which shall form part of these Conditions of Sale), and by proceeding with the booking/purchase, the Participant consents to such collection, use and disclosure of such personal information by SUPERPARK EGYPT and to the terms of the Privacy Policy.
1.13. WAIVER AND CONSENT FORM: The Participant acknowledges and agrees that in light of the risks involved as outlined herein, SUPERPARK EGYPT requires each Participant (whether on his/her own behalf or on behalf of a minor) to sign the Waiver and Consent as a condition of access to the SUPERPARK EGYPT Activities, SUPERPARK EGYPT Facilities and/or SUPERPARK EGYPT Venue, and that no access will be granted if he/she does not sign the Waiver and Consent. No failure or delay by SUPERPARK EGYPT in exercising any right, power or remedy under these Conditions of Sale shall operate as a waiver thereof, nor shall any single or partial exercise of the same preclude any other or further exercise thereof or the exercise of any other right, power or remedy.
- Website Terms of Use
SUPERPARK EGYPT OPERATING COMPANY:
Mall of Arabia , Mehwar 26th July, 6th of October city,
Juhaynah square, Cairo 11511 Egypt
2.1. Please read these Website Terms of Use carefully before using the SUPERPARK EGYPT website (“Website”). By using the Website, you are agreeing to be bound by these Terms of Use.
2.2. The Website is provided by SUPERPARK EGYPT
2.3. The Website may provide links to third-party websites and the products or services of third parties. SUPERPARK EGYPT is not responsible and is not liable in any way for third-party content provided on or through the Website. Your access or use of the third-party sites is at your own risk.
2.4. The Website may from time to time display third-party advertisements. Such advertisements may or may not contain hyperlinks to third-party websites. SUPERPARK EGYPT does not endorse or recommend the goods or services of such advertisers or their websites. If you purchase any goods or services from them or visit any of their websites, you do so at your own risk.
2.5. Copyright in the Website and all the content on it, including but not limited to the service description, photographs and logos (“Website Content”), is owned by SUPERPARK EGYPT or its licensors. You are not permitted to use, copy, modify or distribute the Website Content without our written consent. However, you are permitted to “share” certain Website Content on social media sites, by the use of social media plug-ins where these are made available.
2.6. The Website may contain trademarks or logos of SUPERPARK EGYPT or its licensors, other companies or organizations and these are proprietary to the owner(s) of such marks.
2.7. SUPERPARK EGYPT may at any time discontinue or limit access to the Website or its content. SUPERPARK EGYPT may terminate or limit your access to the Website if you breach these Conditions of Sale. All disclaimers and limitations of liability by SUPERPARK EGYPT will survive termination.
2.8. The Website uses cookies. For more information on this, please see our Privacy Policy.
- Ordering Procedure
SUPERPARK EGYPT OPERATING COMPANY:
Mall of Arabia , Mehwar 26th July, 6th of October city,
Juhaynah square, Cairo 11511 Egypt
3.1. You may offer to purchase any of the SUPERPARK EGYPT products described on the Website for the price specified on the Website.
3.2. Your order must contain your name, phone number, e-mail address, credit card details and any other ordering information specified on the Website. Personal information is processed by us in accordance with our Privacy Policy.
3.3. Payment must be effected by credit card or debit card using the ordering facility on the Website. Currency Egyptian pound (EGP).
3.4. Confirmation of your order will be sent to your nominated email address once your payment for the transaction has been cleared. If you do not receive a confirmation email within two business days, please contact the SUPERPARK EGYPT Contact Centre. The purchase contract is not complete until we issue this confirmation email.
3.5. You may not cancel an order once it has been submitted and paid, even if you have not received a confirmation email from SUPERPARK EGYPT.
3.6. If you wish to purchase a SUPERPARK EGYPT product by telephone or by visiting SUPERPARK EGYPT Venue then any such purchase will be governed by these Conditions of Sale (excluding any part of the Conditions of Sale that are specific to purchases made using the Website), and such other conditions as may be informed to you over the telephone or displayed at SUPERPARK EGYPT Venue (as the case may be).
3.7. Your ticket(s) will be delivered by email (free delivery by email). Please bring a printout of the tickets with you to SUPERPARK EGYPT Venue, otherwise you may not be able to use your tickets.
3.8. The cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
3.9. https://www.superpark.com.eg will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt
- Pricing
SUPERPARK EGYPT OPERATING COMPANY:
Mall of Arabia , Mehwar 26th July, 6th of October city,
Juhaynah square, Cairo 11511 Egypt
4.1. The prices of the SUPERPARK EGYPT products shall be the prices displayed on the Website on the date of your order. There may occasionally be an error in the price displayed on the Website (see section 5.1 below).
4.2. All prices displayed on the Website are quoted in Egyptian pounds and must be paid in full, subject to any discounts which are offered as detailed on the Website at the point of such purchase.
- Cancellation due to error or unavailability
SUPERPARK EGYPT OPERATING COMPANY:
Mall of Arabia , Mehwar 26th July, 6th of October city,
Juhaynah square, Cairo 11511 Egypt
5.1. You acknowledge that despite SUPERPARK EGYPT reasonable precautions, SUPERPARK EGYPT products may be listed at an incorrect price, with incorrect information, or which are unavailable due to an error or other oversight. In these circumstances, SUPERPARK EGYPT reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and the relevant payment method has been charged.
5.2. If a cancellation of this nature occurs after the relevant payment method has been charged for the purchase, SUPERPARK EGYPT will promptly issue a refund to the payment method used for the purchase for the amount in question. Refunds will be made onto the original mode of payment and will be processed within 10 to 21 days depends on the issuing bank of the credit card.
- Cancellation for other reasons
SUPERPARK EGYPT OPERATING COMPANY:
Mall of Arabia , Mehwar 26th July, 6th of October city,
Juhaynah square, Cairo 11511 Egypt
Under normal circumstances, a confirmed order will enable you to engage in the activities specified in your order at the SUPERPARK EGYPT Venue. However, there may be circumstances in which we are unable to make the SUPERPARK EGYPT Venue, SUPERPARK EGYPT Activities or SUPERPARK EGYPT Facilities available on the date or at the time allocated. This may be as a result of unexpected closure of the SUPERPARK EGYPT Venue, damage to the SUPERPARK EGYPT Facilities rendering them unsafe, insufficient staff availability or otherwise.
In such circumstances, we will inform you of the situation and either refund the ticket price. Refunds will be made onto the original mode of payment and will be processed within 10 to 21 days depends on the issuing bank of the credit card. Or, upon agreement with the participant, allow you to reschedule (if possible). SUPERPARK EGYPT shall not be liable for travel costs or any other losses in connection with such cancellation.
- Details of conditions applicable to purchase of SUPERPARK EGYPT products
SUPERPARK EGYPT OPERATING COMPANY:
Mall of Arabia , Mehwar 26th July, 6th of October city,
Juhaynah square, Cairo 11511 Egypt
Details of the conditions applicable to the purchase of SUPERPARK EGYPT products on the Website may differ from time to time. SUPERPARK EGYPT reserves the right to make any changes to the details and these Conditions of Sale if necessary to comply with any applicable legislation and to change the details and conditions published on the Website, without affording prior notice, provided that this does not materially affect the nature of the SUPERPARK EGYPT products purchased by you, and your continued use of the SUPERPARK EGYPT products and/or the SUPERPARK EGYPT Website shall constitute your acceptance of and agreement to such amended Conditions of Sale. Please check this Website regularly for the most up-to-date version of the Conditions of Sale.
- Order submission and your agreement to these Conditions of Sale
SUPERPARK EGYPT OPERATING COMPANY:
Mall of Arabia , Mehwar 26th July, 6th of October city,
Juhaynah square, Cairo 11511 Egypt
8.1 When you click on the “I Agree” checkbox you agree to these Conditions of Sale and SUPERPARK EGYPT will treat this as a binding order. You are responsible for ensuring the accuracy of your order. Upon confirming your order, SUPERPARK EGYPT shall supply you, subject to availability, with SUPERPARK EGYPT products set out in your order. SUPERPARK EGYPT will normally confirm each order made online via the Website or by email within two business days.
8.2 Once you have submitted an order, your payment will be non-refundable, even if you decide not to use the ticket(s) ordered.
- Security Policy
SUPERPARK EGYPT OPERATING COMPANY:
Mall of Arabia , Mehwar 26th July, 6th of October city,
Juhaynah square, Cairo 11511 Egypt
9.1. When purchasing from the Website your financial details are passed through a secure server.
9.2. No transmission over the Internet can be guaranteed as totally secure. Whilst SUPERPARK EGYPT strives to protect such information, it does not warrant and cannot ensure the security of any information which you transmit to it. Accordingly, any information which you transmit to SUPERPARK EGYPT, including your payment details, is transmitted at your own risk and to the fullest extent permitted by law, SUPERPARK EGYPT shall have no liability to you for any financial or consequential loss or damage suffered by you in anyway whatsoever arising out of or related to your use of the Website, whether due to negligence, breach of contract, statute or statutory duty by SUPERPARK EGYPT.
9.3. Once SUPERPARK EGYPT receives your transmission, it will take reasonable steps to preserve the security of such information.
9.4. Some of the information submitted by you through the Website will contain personal information. Details about how such personal information is collected, processed, used and/or transferred by SUPERPARK EGYPT is set out in the Privacy Policy.
- General
SUPERPARK EGYPT OPERATING COMPANY:
Mall of Arabia, Mehwar 26th July, 6th of October city,
Juhaynah square, Cairo 11511 Egypt
10.1 Each of the terms of these Conditions of Sale shall be subject to and shall apply to the fullest extent permitted by law. In the event of any conflict with the Waiver and Consent, the relevant terms of the Waiver and Consent shall prevail.
10.2 Any provision stated herein which is held to be illegal, invalid or unenforceable will be ineffective solely to the extent of such illegality, invalidity or unenforceability, without affecting the other provisions herein which shall remain in full force and effect, and will be deemed to be amended as necessary to give effect as close as possible to the intent and purposes of the illegal, invalid or unenforceable provision.
10.3 These Conditions of Sale shall be governed by and construed in accordance with the laws of Egypt and the courts of Egypt shall have exclusive jurisdiction over any dispute arising in connection with these Conditions of Sale.